service.

Our company promises to follow the following service promises:

1. We guarantee that the equipment provided is brand new, advanced, mature, complete, safe and reliable, and that the technical and economic performance of the equipment meets the requirements of the bidding documents.

2. We guarantee that the equipment provided is in full compliance with the new version of the technical standards stipulated in the bidding documents, and its design and manufacturing meet the requirements and requirements of the bidding documents and standards.

3. In addition to meeting the normal supply period, Zhongde Technology has a certain reserve of commonly used materials (such as spare parts). In the case of urgent use by the demander, it can organize the delivery in time and arrive at the user site within 3 days; in the case of emergency, it can send a special vehicle for transportation in time to meet the demand for use. Our company is equipped with a long-term cooperative logistics company (Changxing Zhongde Logistics Co., Ltd., registration number: 330522000096996), Changxing Zhongde Logistics is equipped with various types of freight cars to meet the transportation needs of various goods).

4. Under normal circumstances, the valve we provide can be installed directly, without disassembly for cleaning or retry pressure. If special tools and instruments are needed in the installation and maintenance of special valves, our company will inform in advance and match the corresponding tools randomly.

5. In order to ensure the quality and progress of the project undertaken, a special project team will be formed, and the project leader will be arranged to carry out user contact, technical design and coordination, manufacturing, engineering progress, on-site commissioning and after-sales service, and to ensure compliance with the contract The regulations provide users with qualified and excellent products in a timely manner. If there are special circumstances, they will be resolved through consultation with users in a timely manner.

6. The product quality guarantee period is 18 months after delivery to the buyer or 12 months after the start of the process equipment, whichever expires first. If there is a problem after the arrival of the goods, the company will send professional and technical personnel to the site to repair or replace within 24 hours after receiving the notice, and the quality guarantee period will be postponed. During the commissioning and acceptance period and the warranty period of the equipment, due to the damage of the equipment materials and spare parts caused by the responsibility of the company, we will provide free maintenance or replacement. Due to the damage caused by improper transportation and delivery management, the company will actively cooperate with the demand side to do a good job of service. Within the specified time, if equipment quality problems are found during on-site unpacking inspection, our company is responsible for replacement or repair.

7. The supplier provides free technical guidance, technical training and other services related to the installation and commissioning of the equipment under this contract during the quality guarantee period.

1) The company is responsible for the installation guidance and assisting debugging work on the equipment site to ensure that the equipment materials provided can be put into operation smoothly, and the buyer should actively assist and cooperate.

2) During the engineering commissioning phase, the company will promptly send engineering and technical personnel to the site to assist the demander in commissioning the supplied products free of charge.

3) During the project operation stage, if there is a quality problem with the products provided by the company, an accurate answer will be given within 1 hour after receiving the notice from the buyer, and a technician will be sent to the site for service within 24 hours.

8. Our company can carry out pre-construction trial operation or production trial operation in stages, divisions or complete sets according to the user's project progress.

9. Our company has set up a 24-hour service hotline (contact person: Lu Yuehui, fixed phone: 0572-6660121, mobile phone: 1528219243), and after-sales service points have been set up in all petrochemical enterprise areas across the country to answer within 1 hour, and within 24 hours. Go to the scene to deal with it.

10. Sales Service Network

1) The company has established 12 sales and service stations across the country, and each station is equipped with at least one sales manager and one service engineer for a long time. The purpose is to provide faster and better pre-sales, in-sales and after-sales services to users.

2) The sales and service network all over the country can fully achieve the "1 1 1" service promise we promised, that is, one call, arrives within one day, and is successful at one time.

3) If the customer has requirements, our company will arrange service personnel to be stationed at fixed points according to the actual situation, so as to provide better service.